Terms & Conditions

Terms and conditions. Gordon Russell furniture. A trading name of A+F Howland Ltd (Wycombe)

1. Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.

2. Intellectual property rights

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

3. License to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a) republish material from this website (including republication on another website); (b) sell, rent or otherwise sub-license material on the website;

(d) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.

4. Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

6. Furniture Measurements

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns.

7. Wood

With exposure to light and air, Oak will mature to a deeper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

8. Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

9. Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our Privacy Policy.

10. Collection/Delivery

Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Care team prior to placing an order. It is your responsibility to accept delivery at your chosen address.

Gordon Russell reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Gordon Russell reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Gordon Russell having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value

Gordon Russell asks you to inform us within 7 days of any damage to your order.

We only deliver through a ground floor or basement entrance and go up to a first floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer.

11. Short Delivery, Defective Goods or Damaging Goods

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Customer Care department at hello@gordon-russell.com or by calling 01494 524222 We do not accept any claims for damage caused by you the customer.

12. Returns and Refunds

You may cancel your order with us in writing or by telephone up to 14 days after the date of delivery without specific reason.

We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact the customer service team at: hello@gordon russell.com or by calling 01494 524222. If your item has already been despatched from our warehouse then we'll only be able to refund the price of the furniture and not the delivery charge.

13. Returns Procedure for Damaged Goods

In the unlikely event that your furniture arrives damaged or faulty please email hello@gordon-russell.com or call 01494 524222 as soon as possible. Gordon Russell will then arrange collection and offer a replacement or a full refund.

14. Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

15. Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Gordon Russell in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

16. Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

17. Our contact details

The full name of our company is Gordon Russell a division of A&F Howland (Wycombe) Limited.

Company Registration Number :00223306

Company registered address is: 36 Dashwood Avenue, High Wycombe HP12 3DX

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